REFUNDS AND RETURNS POLICIES

Handmade items

Many items are produced by hand in small quantities. These products are unique and sometimes even made to order. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, get a free replacement or a refund if you send over photos/videos within 14 days of product delivery to catty@cattytonicshop.com.

Thrifted items

Thrifted and vintage items are one-of-a-kind and cannot be replaced. Returns and exchanges are not supported unless the listing information is verifiably incorrect due to our error (for example, listed as a size Medium and the tag says size Small). In this case, please send over photos/videos within 7 days of product delivery to catty@cattytonicshop.com and we will review to see if we can process a refund or replace with a similar product if you prefer.

Live products

For live products, such as isopods, spiders, and plants, live delivery is guaranteed. We will refund or replace anything that does not arrive in a viable state if you send over photos/videos within 7 days of product delivery to catty@cattytonicshop.com.

We're a family run small business and every single customer is important - we want you to love what you bought. If anything is unsatisfactory please reach out ASAP and we'll work to make it right!